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I’m sorry but this is absolutely ridiculous.
I made a wire transfer to Coinbase on December 27, and they said it was declined due to a name mismatch, and that they will be returning this wire back to my bank within 7 business days. After 7 business days, I sent them an email, and they stated that they were dealing with higher than average requests time, and that they needed more information about the wire (reference #, IMAD #, full name, etc.). I quickly reply to that email providing all the information necessary. This was on January the 9th.
On January 15th, they replied stating that they recently experienced delays with wires due to high volume and the additional manual processing that they require, and that all delayed wires from their backlog have been processed; and that I should receive my funds within the next 2 business days.
I sent them another email on January 17th about the status of my wire, and I have yet to receive a response.
Update: I made a post about this on r/CryptoCurrency/ on January 22nd, and it received a lot of support. Thank you. From there, I opened a CFPB complaint on January 30th.
On the day of the 14 day deadline, I received an automated response from Coinbase saying that they are looking into this, and that they are receiving higher than average requests times. I can’t believe it. The same excuse used not once, twice, but three times. Unbelievable. I also made a post about this in r/coinbase, but nothing has made the situation better.
On March 3rd, I received an email from coinbase support saying that they were again experiencing high volume support requests, and are trying to get through them as fast as they can. Fourth time. Frustrated, I replied to that email about my situation. FINALLY on March 13th, I received a proper response from ‘Darren’ at coinbase. He requested that he needed more information about the wire (date, name, IMAD #, transfer amount, etc.) I already submitted this information back in January. Ridiculous. I replied to that email with the information, and I still have not received a follow up response.
Now today, (March 16), after 2 months of waiting for a CFPB response, I received a response from Coinbase saying that they could not authenticate my account with the information provided, and I needed to write with the email address associated with the coinbase account. They then closed the complaint. I understand the wire reversal involves 2 parties because there was a name mismatch, however, I CLEARLY added the additional parties’ info (email address, name, etc.) in the CFPB complaint.
So now I have to wait another 2 months by re-opening another complaint with the other parties’ email address? This is beyond ridiculous. Coinbase is a TERRIBLE, TERRIBLE, company. I don’t know what to say or do.
Case ID: #3370140
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Kodak Could Earn $5 Million for ICO Brand Licensing Deal New details have emerged about Kodak’s cryptocurrency licensing deal. According to the company’s 10-K annual report for 2017, published on March 15, the company was paid $750,000 in cash by WENN Digital, which is developing KODAKCoin and the related digital rights management platform. Additionally, Kodak received 50,000 shares…
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